Spinneys Egypt
Supermarket & Hypermarket Chain · Cairo · Cairo
Categories: Grocery & Retail
Identity confirmed by multiple markers
- Independent identifying markers (such as phone and official website) match this vendor.
Registered aliases: Spinneys, Spinneys Egypt, Spinneys Egypt (Tanta Branch), Spinneys Egypt (Tanta Branch) — Tanta, Gharbia, Spinneys Hypermarket Egypt, Spinneys Tanta, سبينس طنطا, سبينيس, سبينيس مصر, سبينيس مول طنطا
Current picture
يعلن المتجر عن بيانات اتصال رسمية تشمل الخط الساخن 16005 والبريد الإلكتروني customer.service@spinneys-egypt.com ورقم التسجيل الضريبي 240-533-215.
- spinneys-egypt.com(last checked: Redirected)
يعمل فرع سبينس داخل مول طنطا بمنطقة منشية الأوقاف بطنطا لتقديم خدمات التجزئة والتوصيل.
- spinneys-egypt.com(last checked: Reachable)
ترد منشورات لخدمة التوصيل المنزلي وتطبيق الهاتف عبر صفحة فيسبوك التابعة للعلامة التجارية مع إشارة لرقم التسجيل الضريبي.
- facebook.com(last checked: Reachable)
نشر عملاء شكاوى بشأن استلام أصناف خاطئة في طلبات التوصيل عبر تطبيق طلبات دون وصول لحل مع خدمة العملاء.
- facebook.com(last checked: Reachable)
أفادت شكوى لعميل بوجود تباين بين السعر المعروض على السلعة والسعر الفعلي المحاسب عليه عند الشراء.
- facebook.com(last checked: Reachable)
Brief prepared on: September 5, 2026
Important interaction observations
Key observations and claims based on documented evidence in the registry, ordered by priority and recency.
- Type
- Pricing dispute / issue
- Sentiment
- Neutral
- Source category
- Public authority
- Latest recorded date
- Summary
- Legal framework and enforcement oversight established under Law No. 20 of 2024 amending the Egyptian Consumer Protection Law, governing supermarket retail pricing, strategic commodity holding, and consumer transparency.
- Non-duplicate sources
- 1
- Total observations
- 1
- manshurat.org(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Negative
- Source category
- Forum / community
- Latest recorded date
- Summary
- The post reports that a Spinneys order placed through Talabat contained many wrong items and says customer service had not resolved the problem: 'ولحد دلوقتي المشكله متحلتش'. The author describes receiving only apologies and no manager callback. This is a negative brand-level buyer-experience report and does not identify the Tanta branch (729d ago).
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Negative
- Source category
- Forum / community
- Latest recorded date
- Summary
- The post alleges a Spinneys Egypt price discrepancy, asking whether it is normal for one price to be displayed and another charged: 'يتكتب سعر و تبيعوا بسعر ؟؟'. It says a customer-service employee offered to pay personally to avoid a problem, but the author rejected that because the employee was not at fault. This is a negative brand-level complaint and does not identify the Tanta branch (681d ago).
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Negative
- Source category
- Forum / community
- Latest recorded date
- Summary
- A customer describes a very bad Spinneys Egypt experience involving chicken skewers bought at the Cityscape 6 October branch ('تجربة سيئة جدا مع سبينس Spinneys Egypt'). (9y 1mo ago)
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Negative
- Source category
- Forum / community
- Latest recorded date
- Summary
- A customer says a Talabat order from Spinneys contained many wrong items and remained unresolved after contacting customer service ('الأوردر في حاجات كتير منه جت غلط' and 'لحد دلوقتي المشكله متحلتش'). (1y 11mo ago)
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Negative
- Source category
- Forum / community
- Latest recorded date
- Summary
- A customer reports a Spinneys Egypt price discrepancy and rejects a request that a customer-service employee cover the difference, asking 'هو بقى العادي أنه يتكتب سعر و تبيعوا بسعر ؟؟'. (1y 10mo ago)
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
All evidence and sources
Original independent evidence records observed for this vendor with their direct sources.
- Evidence sentiment: NeutralSource category: Merchant-ownedPlatform: spinneys-egypt.comEvidence author: Merchant
Spinneys Egypt maintains clear consumer protection coordination channels including hotline 16005 and customer service email. Public official records indicate tax registration 240-533-215, structured branch networks across Cairo/Giza, and standard return policies adhering to Egyptian retail consumer protection guidelines.
«الخط الساخن: 16005 متاح للاستفسارات وخدمة التوصيل، والبريد الإلكتروني customer.service@spinneys-egypt.com. رقم التسجيل الضريبي: 240-533-215.»
Published: ·Captured:
- spinneys-egypt.com(last checked: Redirected)
Source and documentation details
- Raw source type: official merchant portal (official_merchant_portal)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: 2026-01-01T00:00:00+00:00 · captured: 2026-08-23T10:50:00+00:00
- Evidence sentiment: NeutralSource category: Public authorityPlatform: Manshurat Legal DatabaseEvidence author: Regulator
Legal framework and enforcement oversight established under Law No. 20 of 2024 amending the Egyptian Consumer Protection Law, governing supermarket retail pricing, strategic commodity holding, and consumer transparency.
«تعديل بعض أحكام قانون حماية المستهلك بالقانون رقم 20 لسنة 2024 لتشديد العقوبات على مخالفات حجب السلع والتلاعب بالأسعار في منافذ التجزئة»
Published: (old date — over 2 years ago)·Captured:
- manshurat.org(last checked: Reachable)
Source and documentation details
- Raw source type: regulatory framework (regulatory_framework)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: 2024-03-05T00:00:00+00:00 · captured: 2026-08-23T00:00:00+00:00
- Evidence sentiment: NeutralSource category: Merchant-ownedPlatform: official_websiteEvidence author: Merchant
Official store locator and verified branch profile for Spinneys supermarket branch operating inside Mall of Tanta, Gharbia Governorate, offering grocery retail and delivery via unified hotline 16005.
«فرع سبينس طنطا: مول طنطا، منطقة منشية الأوقاف، طنطا. مواعيد العمل: من السبت إلى الأربعاء من الساعة 9:00 صباحاً حتى 10:00 مساءً، ويومي الخميس والجمعة حتى 11:00 مساءً. الخط الساخن 16005.»
Published: (old date — over 2 years ago)·Captured:
- spinneys-egypt.com(last checked: Reachable)
Source and documentation details
- Raw source type: Official store locator (official_store_locator)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: 2024-01-01T00:00:00+00:00 · captured: 2026-08-24T12:00:00+00:00
- Evidence sentiment: NegativeSource category: Forum / communityPlatform: facebook_groupEvidence author: Customer
A customer describes a very bad Spinneys Egypt experience involving chicken skewers bought at the Cityscape 6 October branch ('تجربة سيئة جدا مع سبينس Spinneys Egypt'). (9y 1mo ago)
«السلام عليكم تجربة سيئة جدا مع سبينس Spinneys Egypt .... التحديثات واخر التطورات فى اخر البوست ..... الموضوع باختصار شديد اشتريت امبارح 19/7/2017من سبينس فرع سيتى سكيب ب٦ اكتوبر دبابيس فراخ ضمن طلبا…»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Dont.shop.here (Dont.shop.here)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-30T21:40:50.619477+00:00
- Evidence sentiment: NegativeSource category: Forum / communityPlatform: facebook_groupEvidence author: Customer
A customer says a Talabat order from Spinneys contained many wrong items and remained unresolved after contacting customer service ('الأوردر في حاجات كتير منه جت غلط' and 'لحد دلوقتي المشكله متحلتش'). (1y 11mo ago)
«كنت طالب اوردر من spinneys عن طريق طلبات يوم ٢٨ و الأوردر في حاجات كتير منه جت غلط كلمت خدمه العملا يومها و لحد دلوقتي المشكله متحلتش وكل اللي خده منهم اعتذارات ومش هتكرر تاني ولما طلبت مدير يكلمني من…»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Dont.shop.here (Dont.shop.here)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-30T21:40:50.606102+00:00
- Evidence sentiment: NegativeSource category: Forum / communityPlatform: facebook_groupEvidence author: Customer
A customer reports a Spinneys Egypt price discrepancy and rejects a request that a customer-service employee cover the difference, asking 'هو بقى العادي أنه يتكتب سعر و تبيعوا بسعر ؟؟'. (1y 10mo ago)
«Spinneys Egypt هو بقى العادي أنه يتكتب سعر و تبيعوا بسعر ؟؟ و موظف خدمة العملاء كان هيدفعها من جيبه عشان ميحصلش مشكلة ، و رفضت عشان هو ملوش ذنب يدفعها بس المنطق مرفوض»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Dont.shop.here (Dont.shop.here)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-30T21:40:50.591547+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
منشور فيسبوك لصفحة Spinneys Egypt (مسترد عبر إضافة فيسبوك للمنشورات بعد خطأ 400 في الطلب المباشر) يعلن عن خدمة توصيل الطلبات المنزلية: 'مع سبينيس طلبات البيت كلها بمكالمة واحدة.. اطلبي كل اللي بيتك محتاجه من خلال الخط الساخن 16005 توصلك مجانا'، مع رابط تنزيل التطبيق. المنشور يذكر أيضًا 'سبينيس توفير بجودة اعلى بكثير.. رقم التسجيل الضريبي: 215-533-240'. بيانات الصفحة تظهر حوالي 1,715,780 إعجاب وتصف سبينيس بأنها 'Egypt's premier purveyor of the finest quality food and household goods'.
«رقم التسجيل الضريبي : 215-533-240»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-28T18:28:02.339305+00:00
Duplicate records excluded from independent count (7)
These records match original evidence listed above and are kept for reference documentation without counting them as separate experiences.
- Evidence sentiment: NegativeSource category: Forum / communityPlatform: facebook_groupEvidence author: Customer
The post reports that a Spinneys order placed through Talabat contained many wrong items and says customer service had not resolved the problem: 'ولحد دلوقتي المشكله متحلتش'. The author describes receiving only apologies and no manager callback. This is a negative brand-level buyer-experience report and does not identify the Tanta branch (729d ago).
«كنت طالب اوردر من spinneys عن طريق طلبات يوم ٢٨ و الأوردر في حاجات كتير منه جت غلط كلمت خدمه العملا يومها و لحد دلوقتي المشكله متحلتش وكل اللي خده منهم اعتذارات ومش هتكرر تاني ولما طلبت مدير يكلمني من…»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Dont.shop.here (Dont.shop.here)
- Not included in automated verification round
- Duplicate — original root: d19d3d76-0c4b-4416-b04b-89d9e0a6f96e
- Technical dates — published: Unknown · captured: 2026-08-30T22:01:10.238825+00:00
- Evidence sentiment: NegativeSource category: Forum / communityPlatform: facebook_groupEvidence author: Customer
The post alleges a Spinneys Egypt price discrepancy, asking whether it is normal for one price to be displayed and another charged: 'يتكتب سعر و تبيعوا بسعر ؟؟'. It says a customer-service employee offered to pay personally to avoid a problem, but the author rejected that because the employee was not at fault. This is a negative brand-level complaint and does not identify the Tanta branch (681d ago).
«Spinneys Egypt Mintra هو بقى العادي أنه يتكتب سعر و تبيعوا بسعر ؟؟ و موظف خدمة العملاء كان هيدفعها من جيبه عشان ميحصلش مشكلة ، و رفضت عشان هو ملوش ذنب يدفعها بس المنطق مرفوض --- Spinneys Egypt Mint…»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Dont.shop.here (Dont.shop.here)
- Not included in automated verification round
- Duplicate — original root: bb505008-f969-4715-95cb-4f9c75a2dab4
- Technical dates — published: Unknown · captured: 2026-08-30T22:01:10.223541+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 323f794c-d188-4e29-90af-3105ef8589ac
- Technical dates — published: Unknown · captured: 2026-08-28T22:51:40.113553+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- hotlines.tel(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 323f794c-d188-4e29-90af-3105ef8589ac
- Technical dates — published: Unknown · captured: 2026-08-28T22:13:18.271337+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 323f794c-d188-4e29-90af-3105ef8589ac
- Technical dates — published: Unknown · captured: 2026-08-28T22:13:18.243772+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 323f794c-d188-4e29-90af-3105ef8589ac
- Technical dates — published: Unknown · captured: 2026-08-28T19:04:13.780143+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- hotlines.tel(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 323f794c-d188-4e29-90af-3105ef8589ac
- Technical dates — published: Unknown · captured: 2026-08-28T18:28:02.346391+00:00
Registered vendor details
These are data and identifiers recorded in the snapshot, not confirmed branch locations or an endorsement of ownership.
Available official links
Identifiers & contacts
Address
- Citystars Mall, Heliopolis, Cairo — Recorded location
- Mall of Arabia, Juhayna Sq, 6th of October, Giza — Recorded location
- Mall of Tanta, Manshiyet El Awqaf, Old Qutour Road, next to Seberbay Station, Tanta, Gharbia — Recorded location
- Silver Star Mall, Fifth Settlement, New Cairo, Cairo — Recorded location
- سيتي ستارز مول، مدينة نصر، القاهرة — Recorded location
- مول العرب، السادس من أكتوبر، الجيزة — Recorded location
Commercial Register
- Tax Registration: 240-533-215 — Official registration
- customer.service@spinneys-egypt.com — Contact method
- https://www.facebook.com/MallofTanta/videos/668179121947629/ — Social profile
- https://www.facebook.com/SpinneysEgypt — Social profile
Website
- https://spinneys-egypt.com — Merchant-owned site
- https://spinneys-egypt.com/ar/stores — Merchant-owned site
- https://spinneys-egypt.com/en/stores — Merchant-owned site
Location & address records
Registered city: Cairo (Cairo)
Multiple locations recorded: 6 distinct address records in snapshot.
Notice: The recorded addresses are locations mentioned in monitoring data, not confirmed commercial branches.