Jovi Tronix
Mobile Phone & Consumer Electronics Distributor / Service Center · Sheikh Zayed · Giza
Categories: Mobile & Telecom, Repair & Services, Consumer Electronics
Identity confirmed by multiple markers
- Independent identifying markers (such as phone and official website) match this vendor.
Registered aliases: Jovi Tronix, Jovi Tronix Egypt, Jovicare, Jovitronix, جوفي ترونكس, جوفيكير, شركة جوفي ترونكس للتوكيلات التجارية
Current picture
إحالة شركة جوفي ترونكس إلى النيابة العامة من قِبل جهاز حماية المستهلك في 7 قضايا لرفض استبدال أجهزة معيبة خلال فترة الضمان وعدم الالتزام بقرارات الجهاز.
- youm7.com(last checked: Reachable)
إحالة الشركة إلى النيابة بقرار من رئيس جهاز حماية المستهلك لرفض تنفيذ قرارات استبدال هواتف ذكية معيبة وأجهزة تكرر إصلاحها أثناء الضمان.
- almasryalyoum.com(last checked: Reachable)
تسجيل شكوى من عميل بشأن استمرار مماطلة مركز صيانة الشركة لأكثر من شهرين دون إصلاح هاتف تحت الضمان بدعوى عدم توافر قطع الغيار وسوء خدمة العملاء.
- facebook.com(last checked: Reachable)
Brief prepared on: September 5, 2026
Important interaction observations
Key observations and claims based on documented evidence in the registry, ordered by priority and recency.
- Type
- Official warning
- Sentiment
- Negative
- Source category
- Public authority
- Latest recorded date
- Summary
- The Egyptian Consumer Protection Agency (CPA) referred Jovi Tronix to the Public Prosecution across 7 cases for refusing to replace defective mobile devices under warranty and non-compliance with consumer protection decisions.
- Non-duplicate sources
- 1
- Total observations
- 1
- youm7.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Official warning
- Sentiment
- Negative
- Source category
- News
- Latest recorded date
- Summary
- CPA referred Jovi Tronix Commercial Agencies to the public prosecution after the company refused to execute CPA board decisions ordering the replacement of HTC Desire 816 smartphones with manufacturing defects and a Lenovo smartphone repaired three times during warranty.
- Non-duplicate sources
- 1
- Total observations
- 1
- almasryalyoum.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Warranty issue
- Sentiment
- Negative
- Source category
- Customer report
- Latest recorded date
- Summary
- Customer posted a documented complaint regarding prolonged maintenance delays, lack of spare parts, and failure to honor warranty repair obligations at Jovi Tronix (Jovicare) customer care center.
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
What is still unknown
Coverage describes evidence availability and limits, not trust.
- Data freshness: The latest published evidence dates back to October 15, 2019 (more than 2 years old) and may not reflect the current customer experience with the vendor.
All evidence and sources
Original independent evidence records observed for this vendor with their direct sources.
- Evidence sentiment: NegativeSource category: Customer reportPlatform: FacebookEvidence author: Customer
Customer posted a documented complaint regarding prolonged maintenance delays, lack of spare parts, and failure to honor warranty repair obligations at Jovi Tronix (Jovicare) customer care center.
«تجربة سيئة جداً مع توكيل جوفي ترونكس (Jovi Tronix) في صيانة الهاتف تحت الضمان، مماطلة استمرت لأكثر من شهرين بدون تصليح العطل بحجة عدم توافر قطع الغيار وسوء معاملة خدمة العملاء.»
Published: (old date — over 2 years ago)·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Customer Community Post (Customer Community Post)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: 2019-10-15T00:00:00+00:00 · captured: 2026-08-23T12:00:00+00:00
- Evidence sentiment: NegativeSource category: Public authorityPlatform: News / Public RecordEvidence author: Regulator
The Egyptian Consumer Protection Agency (CPA) referred Jovi Tronix to the Public Prosecution across 7 cases for refusing to replace defective mobile devices under warranty and non-compliance with consumer protection decisions.
«جهاز حماية المستهلك يحيل شركة جوفى ترونكس للنيابة العامة فى 7 قضايا بسبب رفض استبدال أجهزة معيبة خلال فترة الضمان وعدم الالتزام بقرارات الجهاز.»
Published: (old date — over 2 years ago)·Captured:
- youm7.com(last checked: Reachable)
Source and documentation details
- Raw source type: News Article (News Article)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: 2015-12-29T11:45:00+00:00 · captured: 2026-08-23T12:00:00+00:00
- Evidence sentiment: NegativeSource category: NewsPlatform: Al Masry Al YoumEvidence author: Journalist
CPA referred Jovi Tronix Commercial Agencies to the public prosecution after the company refused to execute CPA board decisions ordering the replacement of HTC Desire 816 smartphones with manufacturing defects and a Lenovo smartphone repaired three times during warranty.
«أحال جهاز حماية المستهلك، شركة «جوفي ترونكس» للتوكيلات التجارية إلى النيابة، لعدم الالتزام بتطبيق قانون حماية المستهلك، وعدم مراعاة مصالح المستهلكين. وقال عاطف يعـقوب، رئيس جهاز حماية المستهلك، «إن الإحالة جاءت بسبب رفض الشركة استبدال أجهزة الهواتف المحمولة ماركة HTC desire 816، وماركة LENOVO»
Published: (old date — over 2 years ago)·Captured:
- almasryalyoum.com(last checked: Reachable)
Source and documentation details
- Raw source type: news+gov (news+gov)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: 2015-12-29T11:29:29+00:00 · captured: 2026-08-23T23:35:00+00:00
Registered vendor details
These are data and identifiers recorded in the snapshot, not confirmed branch locations or an endorsement of ownership.
Available official links
Identifiers & contacts
Address
- 32 Hayat Mall, Ground Floor, Shabab Road, Sheikh Zayed, Giza, Egypt — Recorded location
- مبنى رقم 2، منطقة البنوك، التجمع الخامس، القاهرة الجديدة، مصر — Recorded location
- مكرم عبيد، مدينة نصر، القاهرة، مصر — Recorded location
- help@jovitronix.com — Contact method
- info@jovitronix.com — Contact method
- https://www.facebook.com/JOVITRONIX/ — Social profile
- https://www.facebook.com/jovitronix — Social profile
Phone
- +20224056000 — Contact method
- +20224056001 — Contact method
Website
- http://www.jovitronix.com — Merchant-owned site
- https://jovitronix.com/ — Merchant-owned site
Location & address records
Registered city: Sheikh Zayed (Giza)
Multiple locations recorded: 3 distinct address records in snapshot.
Notice: The recorded addresses are locations mentioned in monitoring data, not confirmed commercial branches.