Rizkalla
Electrical Appliances & Consumer Electronics · Cairo · Cairo
Categories: Home Appliances, Consumer Electronics
Identity confirmed by multiple markers
- Independent identifying markers (such as phone and official website) match this vendor.
Registered aliases: Rizkalla, riz.shop, رزق الله, شركة رزق الله للأجهزة الكهربائية, محلات رزق الله للأجهزة الكهربائية
Current picture
يعلن المتجر الالتزام بقانون حماية المستهلك رقم 181 لسنة 2018، متيحاً الاسترجاع والاستبدال خلال 14 يوماً بدون إبداء أسباب وخلال 30 يوماً لعيوب الصناعة.
- riz.shop(last checked: Reachable)
تشترط سياسة المتجر تقديم إقرار فني من الشركة المصنعة لاستبدال أو استرجاع الأجهزة في حال وجود عيب صناعي خلال 30 يوماً.
- riz.shop(last checked: Reachable)
يوفر المتجر وسائل تواصل معلنة تتضمن الخط الساخن 19987 وعناوين بريد إلكتروني للدعم الفني.
- riz.shop(last checked: Reachable)
وثقت شكوى عميل قيام المتجر بإلغاء طلب شراء سخان عبر الموقع بدعوى نفاد الكمية بعد ارتفاع سعر الصرف، مع استمرار توفره بسعر أعلى.
- facebook.com(last checked: Reachable)
وثقت شكوى عميل تجربة في مركز صيانة شارع السودان بشأن طلب سداد رسوم لقطعة اعتبرها العميل ضمن الضمان قبل تراجع المركز وإصلاحها بعد الاعتراض.
- facebook.com(last checked: Reachable)
Brief prepared on: September 4, 2026
Important interaction observations
Key observations and claims based on documented evidence in the registry, ordered by priority and recency.
- Type
- Other
- Sentiment
- Negative
- Source category
- Forum / community
- Latest recorded date
- Summary
- Customer reports poor after-sales and warranty service at Rizkalla Stores' Sudan Street maintenance branch ('Rizkalla Maintenance Office in Sudan Street'), where staff initially refused in-warranty repair for a loose charger port cover on a Sony Xperia mobile, demanding out-of-warranty fees before performing the adjustment following customer confrontation (12y ago).
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Negative
- Source category
- Forum / community
- Latest recorded date
- Summary
- Customer complaint regarding an online order placed with Rizkalla ('تجربة سيئة مع rizkalla') for a water heater, which the merchant canceled via email claiming the item was unavailable after the exchange rate increased, despite the item remaining listed on the website and in physical branches at a higher price (4y ago).
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Neutral
- Source category
- Other
- Latest recorded date
- Summary
- No summary was recorded for this source — kept for provenance and counted as a non-independent record.
- Non-duplicate sources
- 1
- Total observations
- 4
- facebook.com(last checked: Reachable)
- riz.shop(last checked: Reachable)
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1 · Evidence 2 · Evidence 3 · Evidence 4
- Type
- Other
- Sentiment
- Neutral
- Source category
- Other
- Latest recorded date
- Summary
- No summary was recorded for this source — kept for provenance and counted as a non-independent record.
- Non-duplicate sources
- 1
- Total observations
- 1
- riz.shop(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Neutral
- Source category
- Other
- Latest recorded date
- Summary
- No summary was recorded for this source — kept for provenance and counted as a non-independent record.
- Non-duplicate sources
- 1
- Total observations
- 1
- logodalil.com.eg(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Verified business info
- Sentiment
- Neutral
- Source category
- Merchant-owned
- Latest recorded date
- Summary
- Imprint and contact details linking riz.shop to Rizkalla Co. and corporate domain rizkalla-co.com.
- Non-duplicate sources
- 1
- Total observations
- 1
- riz.shop(last checked: Reachable)
Linked evidence: Evidence 1
What is still unknown
Coverage describes evidence availability and limits, not trust.
- Data freshness: The latest published evidence dates back to January 10, 2024 (more than 2 years old) and may not reflect the current customer experience with the vendor.
- Archived sources without text excerpts: The record includes 1 preserved source(s) without a summary or quoted excerpt, kept for reference without counting as independent facts.
All evidence and sources
Original independent evidence records observed for this vendor with their direct sources.
- Evidence sentiment: NegativeSource category: Forum / communityPlatform: facebook_groupEvidence author: Customer
Customer reports poor after-sales and warranty service at Rizkalla Stores' Sudan Street maintenance branch ('Rizkalla Maintenance Office in Sudan Street'), where staff initially refused in-warranty repair for a loose charger port cover on a Sony Xperia mobile, demanding out-of-warranty fees before performing the adjustment following customer confrontation (12y ago).
«Rizkalla Stores The Real Meaning of (After Sale Service is a BIG JOKE) From 3 week i bought from Raya shop (Sony Xperia Z1) And After Some Days I Found That I Fall in a Deep Shit The Screen of Mobile And Its Back Got Many Scratches From Just Putting it in my empty pockets ... Yesterday The Cover of the Charger Socket fall down ... and i found that it wasn't broken , just want to be pushed in it's socket carefully So i went to (Rizkalla) Maintenance Office in Sudan Street And Suddenly i found many customers shouting loudly everywhere , Again I Realized That i Fall in (DEEP SHIT) :D It's My Turn To enter and meet the Maintenance Representative ... He Look At My Mobile And The Socket Then Suddenly , Sorry This Part is Out of Guaranty , You Should Pay For It ... ME >> Na3aaaaaaam ?! Its Just a Cover Need To Be Pushed Carefully HE >> No For Me Its Broken ME >> Bada2na Fel Este3bat HE >> Mafeesh Lozoom Lel Kalam Da ME >> You Will Repair It Without Changing It Or You Need Some Scandals ? HE >> Edeeny El Mobile Sanya Wa7da And After 3 Minutes >> Sorry Sir We Don't Need To Change It .. But Preferable To Change It Later CONCLUSION >> Never Wait After Sale Service From Rizkalla w Nasee7a Menny Leeko ... SONY XPERIA Z1 Mobile Software Kowayes Battery Kowayesa Geddan , Processor Kowayes Geddan ... Bas Da3eeef And Contain Cheep Parts And About (Water Proof) Feature ... Law 7asalo 7aga Hay2ollak Henak ... ITS NOT OUR PROBLEM :D»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Dont.shop.here (Dont.shop.here)
- Included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-30T19:50:07.072947+00:00
- Evidence sentiment: NegativeSource category: Forum / communityPlatform: facebook_groupEvidence author: Customer
Customer complaint regarding an online order placed with Rizkalla ('تجربة سيئة مع rizkalla') for a water heater, which the merchant canceled via email claiming the item was unavailable after the exchange rate increased, despite the item remaining listed on the website and in physical branches at a higher price (4y ago).
«تجربة سيئة مع rizkalla طلبت سخان من الموقع بتاعهم و كان متوفر و التوصيل في خلال ٣ ايام و بعدها بيوم الدولار زاد ف لقيت حد من عندهم بعتلي ميل بيقولي السخان غير متوفر بعدها دخلت على الموقع لقيته موجود و في فروعهم برضه موجود بس زاد في السعر و عشان كده لغوا الاوردر بتاعي عشان كان بالسعر القديم.. كان ممكن يتوصلوا معايا بطريقة محترمة مش مجرد ميل و شوفته بالصدفة اصلا و يخيروني اذا محتجاه بالسعر الجديد ولا لا مع انهم مش من حقهم ان هما يزودوا لان كده كده البضاعة جيبنها بالسعر القديم.. تجربة وحشة جدا و منصحش اي حد يشتري من عندهم لان هما مش ثقة ولا عندهم مصداقية... Rizkalla»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Dont.shop.here (Dont.shop.here)
- Included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-30T19:50:07.056087+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
«Arabic counterpart likewise exposes 19987 and no WhatsApp destination.»
Published: Undated·Captured:
- riz.shop(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-27T04:39:58.363162+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
«Name: 'Rizkalla Company' ... Short Number/Hotline 19987 ... Website http://www.rizkallaco.com ... Products/Services: Appliances - Mobiles ... Cookers - Air Conditioners ...»
Published: Undated·Captured:
- logodalil.com.eg(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-26T00:00:00+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
«Egypt Yellow Pages profile 'Rizkalla' #472071 (indexed preview; appliance-retail listing)»
Published: Undated·Captured:
- yellowpages.com.eg(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-26T00:00:00+00:00
- Evidence sentiment: NeutralSource category: Merchant-ownedPlatform: webEvidence author: Merchant
Imprint and contact details linking riz.shop to Rizkalla Co. and corporate domain rizkalla-co.com.
«Rizkalla Co. operates consumer electronics, electrical home appliances, and installment sales via riz.shop (support@rizkalla-co.com).»
Published: Undated·Captured:
- riz.shop(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-26T00:00:00+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-25T16:59:30.996772+00:00
- Evidence sentiment: PositiveSource category: Merchant-ownedPlatform: riz.shopEvidence author: Merchant
Rizkalla implements a 30-day defective product replacement/refund procedure based on manufacturer technical inspection reports, backed by hotline 19987 and WhatsApp escalation channels.
«خلال 30 يوماً (المنتجات المعيبة): يحق للمستهلك استبدال أو استرجاع المنتج في حال وجود عيب صناعي بشرط تقديم إقرار فني من الشركة المصنعة»
Published: Undated·Captured:
- riz.shop(last checked: Reachable)
Source and documentation details
- Raw source type: merchant policy (merchant_policy)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-23T20:38:00+00:00
- Evidence sentiment: PositiveSource category: Merchant-ownedPlatform: webEvidence author: Merchant
Rizkalla Stores publishes return and refund policies conforming to Egyptian Consumer Protection Agency standards (14 days return without defect, 30 days replacement for manufacturing defects) with customer hotline 19987.
«يحق للمستهلك استبدال أو استرجاع المنتج خلال 14 يوماً من تاريخ الشراء بدون إبداء أسباب، وخلال 30 يوماً في حالة وجود عيوب صناعة طبقاً لقانون حماية المستهلك.»
Published: Undated·Captured:
- riz.shop(last checked: Reachable)
Source and documentation details
- Raw source type: terms and policies (terms_and_policies)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-23T14:35:00+00:00
Duplicate records excluded from independent count (9)
These records match original evidence listed above and are kept for reference documentation without counting them as separate experiences.
- Evidence sentiment: NeutralSource category: Merchant-ownedPlatform: webEvidence author: Merchant
Rizkalla Stores published its official return and replacement policy explicitly adhering to the Egyptian Consumer Protection Law No. 181 of 2018 (14-day return and 30-day manufacturing defect warranty).
«تلتزم شركة رزق الله بسياسات الاستبدال والاسترجاع المقررة وفقاً لقانون حماية المستهلك المصري رقم 181 لسنة 2018.»
Published: (old date — over 2 years ago)·Captured:
- riz.shop(last checked: Reachable)
Source and documentation details
- Raw source type: terms and policies (terms_and_policies)
- Not included in automated verification round
- Duplicate — original root: 3b36aff3-c344-4278-8d3b-af18c6729f10
- Technical dates — published: 2024-01-10T00:00:00+00:00 · captured: 2026-08-24T12:05:00+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 7803e2cc-b3de-4648-b380-520dad17406b
- Technical dates — published: Unknown · captured: 2026-08-28T21:31:29.699310+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
«Prior-attempt capture: Arabic counterpart likewise exposes 19987 and no WhatsApp destination.»
Published: Undated·Captured:
- riz.shop(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: b12b24f7-27c4-4ff1-a53c-09538e858077
- Technical dates — published: Unknown · captured: 2026-08-28T14:03:46.790989+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
«Rendered page text contains 'phone 19987' and 'online.support@rizkalla-co.com'; no 'WhatsApp'/'wa.me' string present in server HTML (re-fetched 2026-08-28).»
Published: Undated·Captured:
- riz.shop(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 050a4c69-9215-49ff-a562-e713f6463345
- Technical dates — published: Unknown · captured: 2026-08-28T14:03:46.785190+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
«The public contact page lists 19987 with tel:19987, online.support@rizkalla-co.com, a Stores link, and Messenger; no WhatsApp number or wa.me link appears in the rendered page.»
Published: Undated·Captured:
- riz.shop(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 050a4c69-9215-49ff-a562-e713f6463345
- Technical dates — published: Unknown · captured: 2026-08-27T04:39:58.349161+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
«'(tel:19987) 19987' ... 'online.support@rizkalla-co.com' (mailto:support@riz.shop) ... footer link https://m.me/rizkallaco; 'Rizkalla'»
Published: Undated·Captured:
- riz.shop(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 050a4c69-9215-49ff-a562-e713f6463345
- Technical dates — published: Unknown · captured: 2026-08-26T00:00:00+00:00
- Evidence sentiment: NeutralSource category: Merchant-ownedPlatform: webEvidence author: Merchant
Official contact page for Rizkalla publishing hotline 19987 and corporate email support.
«Contact – Rizkalla. Phone: 19987. Email: online.support@rizkalla-co.com, support@riz.shop»
Published: Undated·Captured:
- riz.shop(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 050a4c69-9215-49ff-a562-e713f6463345
- Technical dates — published: Unknown · captured: 2026-08-26T00:00:00+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- riz.shop(last checked: Reachable)
Source and documentation details
- Raw source type: terms and policies (terms_and_policies)
- Not included in automated verification round
- Duplicate — original root: 3b36aff3-c344-4278-8d3b-af18c6729f10
- Technical dates — published: Unknown · captured: 2026-08-25T16:59:31.010978+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 7803e2cc-b3de-4648-b380-520dad17406b
- Technical dates — published: Unknown · captured: 2026-08-25T16:59:31.005343+00:00
Archived sources without text excerpts (1)
Sources observed in the registry without an excerpt or direct quote; preserved for reference without being counted as independent facts.
Registered vendor details
These are data and identifiers recorded in the snapshot, not confirmed branch locations or an endorsement of ownership.
Available official links
Identifiers & contacts
Address
- 102 El Sayed El Merghany St, Golf Area, Heliopolis, Cairo — Recorded location
- 103 Merghany St, Heliopolis, Cairo, Egypt — Recorded location
- 116 Tahrir St, Dokki, Giza, Egypt — Recorded location
- 15 Ismail Mohamed St, Zamalek, Cairo — Recorded location
- 43 Mohamed Mostafa El Maraghy St, Helwan, Cairo — Recorded location
- 5 Gesr El Suez St, Heliopolis, Cairo — Recorded location
- 70 Mostafa El Nahhas St, Nasr City, Cairo — Recorded location
- https://www.facebook.com/rizkallaco — Social profile
Website
- https://riz.shop — Merchant-owned site
- https://rizkalla.com.eg — Merchant-owned site
- 01200074986 — Contact method
Location & address records
Registered city: Cairo (Cairo)
Multiple locations recorded: 7 distinct address records in snapshot.
Notice: The recorded addresses are locations mentioned in monitoring data, not confirmed commercial branches.