Amazon Egypt
E-commerce Marketplace & Consumer Electronics · Cairo · Cairo
Categories: Consumer Electronics, Marketplace & Online
Identity confirmed by multiple markers
- Independent identifying markers (such as phone and official website) match this vendor.
Registered aliases: Amazon Egypt, Amazon.eg, Souq Egypt, Souq.com Egypt, أمازون مصر, سوق دوت كوم مصر, سوق.كوم
Current picture
أعلنت شركة أمازون إطلاق موقع Amazon.eg في مصر كمتجر إلكتروني يحل محل Souq.com مع نقل الحسابات ومراكز العمليات.
- aboutamazon.com(last checked: Not found)
توضح شروط الاستخدام المؤرشفة أن شركة سوق دوت كوم للتجارة الإلكترونية ش.ذ.م.م هي المشغل لخدمات الموقع تحت الاسم التجاري Amazon.eg.
- web.archive.org(last checked: Reachable)
أفادت عميلة بتلقي اعتذار واستلام الشحنة المرتجعة وبدء إجراءات رد المبلغ المتوقع خلال خمسة أيام، مع بقاء اكتمال العملية غير مؤكد نهائياً.
- facebook.com(last checked: Reachable)
أبلغ عميل عن تعثر محاولة استرجاع منتج لوجود مشكلة في النظام دون متابعة لاحقة من خدمة العملاء.
- facebook.com(last checked: Reachable)
أشارت مشتركة في خدمة Amazon Prime إلى عدم التوصل لحل بعد محاولات متعددة مع خدمة العملاء دون بيان النتيجة النهائية.
- facebook.com(last checked: Reachable)
Brief prepared on: September 5, 2026
Important interaction observations
Key observations and claims based on documented evidence in the registry, ordered by priority and recency.
- Type
- Other
- Sentiment
- Negative
- Source category
- Forum / community
- Latest recorded date
- Summary
- Customer reports many unsuccessful attempts to obtain a solution from Amazon Egypt and identifies a paid Amazon Prime subscription; the excerpt does not state the final outcome. (7mo ago)
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Neutral
- Source category
- Forum / community
- Latest recorded date
- Summary
- Customer update says Amazon apologized, received the returned shipment, and started a refund expected within five days; the customer's skepticism means completion is not established. (3mo ago)
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Negative
- Source category
- Forum / community
- Latest recorded date
- Summary
- Customer reports that an Amazon return attempt stalled when an employee cited a system problem and no follow-up occurred. (3mo ago)
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Neutral
- Source category
- Other
- Latest recorded date
- Summary
- No summary was recorded for this source — kept for provenance and counted as a non-independent record.
- Non-duplicate sources
- 1
- Total observations
- 5
- shakwa.eg(last checked: Redirected)
- youm7.com(last checked: Reachable)
- amazon.eg(last checked: Reachable)
- amazon.eg(last checked: Redirected)
- web.archive.org(last checked: Reachable)
Linked evidence: Evidence 1 · Evidence 2 · Evidence 3 · Evidence 4 · Evidence 5
- Type
- Other
- Sentiment
- Neutral
- Source category
- Other
- Latest recorded date
- Summary
- No summary was recorded for this source — kept for provenance and counted as a non-independent record.
- Non-duplicate sources
- 1
- Total observations
- 1
- shakwa.eg(last checked: Redirected)
Linked evidence: Evidence 1
- Type
- Verified business info
- Sentiment
- Positive
- Source category
- Merchant-owned
- Latest recorded date
- Summary
- Amazon officially completed the transition and full rebranding of Souq.com to Amazon.eg in Egypt, replacing the Souq.com website and mobile app while migrating merchant accounts, fulfillment centers, and customer identities.
- Non-duplicate sources
- 1
- Total observations
- 1
- aboutamazon.com(last checked: Not found)
Linked evidence: Evidence 1
What is still unknown
Coverage describes evidence availability and limits, not trust.
- Data freshness: The latest published evidence dates back to September 1, 2021 (more than 2 years old) and may not reflect the current customer experience with the vendor.
All evidence and sources
Original independent evidence records observed for this vendor with their direct sources.
- Evidence sentiment: PositiveSource category: Merchant-ownedPlatform: webEvidence author: Merchant
Amazon officially completed the transition and full rebranding of Souq.com to Amazon.eg in Egypt, replacing the Souq.com website and mobile app while migrating merchant accounts, fulfillment centers, and customer identities.
«Amazon announced the launch of Amazon.eg, an online store with millions of items across physical goods and digital products, replacing Souq.com in Egypt.»
Published: (old date — over 2 years ago)·Captured:
- aboutamazon.com(last checked: Not found)
Source and documentation details
- Raw source type: official press release (official_press_release)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: 2021-09-01T08:00:00+00:00 · captured: 2026-08-23T12:00:00+00:00
- Evidence sentiment: NegativeSource category: Forum / communityPlatform: facebook_groupEvidence author: Customer
Customer reports many unsuccessful attempts to obtain a solution from Amazon Egypt and identifies a paid Amazon Prime subscription; the excerpt does not state the final outcome. (7mo ago)
«أنا بكتب البوست ده بعد محاولات كتير جدًا مع أمازون مصر بدون أي حل حقيقي، ويمكن حد من الإدارة يشوفه ويتحمل مسؤوليته. أنا مشتركة في Amazon Prime وبادفع اشتراك شهري بانتظام. في بداية الاشتراك كانت الطلب…»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Dont.shop.here (Dont.shop.here)
- Included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-30T22:46:24.263592+00:00
- Evidence sentiment: NeutralSource category: Forum / communityPlatform: facebook_groupEvidence author: Customer
Customer update says Amazon apologized, received the returned shipment, and started a refund expected within five days; the customer's skepticism means completion is not established. (3mo ago)
«شكرا لكل الناس الي عملت شير و ردت عليا و تواصلو معايا انا امازون تواصلو معايا و قالولي احنا بنعتذرلك جدا و فعلا احنا استلمنا الشحنه تاني و بدانا نعمل استرجاع للمبلغ و هيرجع في خلال ٥ ايام طبعا مصدقتش …»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Dont.shop.here (Dont.shop.here)
- Included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-30T22:46:24.244163+00:00
- Evidence sentiment: NegativeSource category: Forum / communityPlatform: facebook_groupEvidence author: Customer
Customer reports that an Amazon return attempt stalled when an employee cited a system problem and no follow-up occurred. (3mo ago)
«Amazon اسوء خدمة عملاء اشتريت أوردر و كان فيه حاجه جاتلي فيها مشكله كلمتهم اعمل استرجاع فضلت مع الموظف مش عارف يعمل استرجاع قالي مشكله في السيستم و هعمل شكوى و محدش تابع كلمتهم تانى موظفه تاتيه نفس ا…»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Dont.shop.here (Dont.shop.here)
- Included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-30T22:46:24.223310+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
«أَنشئت منظومة الشكاوى الحكومية الموحدة بموجب قرار السيد رئيس الجمهورية رقم 314 لسنة 2017 لتختص بتلقي وفحص وتوجيه جميع الشكاوى والرد عليها إلكترونيًا، ويمتد نطاق عملها بجميع الوزارات والمصالح والأجهزة الحكومية ووحدات الإدارة المحلية والهيئات العامة وغيرها من الجهات الحكومية والأشخاص الاعتبارية العامة»
Published: Undated·Captured:
- shakwa.eg(last checked: Redirected)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-28T19:51:17.190378+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
Archived (Wayback Machine, 28 Sept 2021) Amazon.eg 'Conditions of Use & Sale' help page, published September 1, 2021. It states that Souq.com for E-commerce LLC and/or its affiliates ('Amazon') provide the website features and services of Amazon.eg, and that 'Amazon.eg is the trading name for Amazon.' It sets out conditions of use and sale, notes users under 18 may only use Amazon.eg with parent/guardian involvement, and lists contact details as Souq.com for E-commerce LLC, MB3 building, Maadi technology valley, Cairo, Egypt. This grounds Amazon Egypt's legal operator as Souq.com for E-commerce LLC.
«Souq.com for E-commerce LLC and/or its affiliates ("Amazon") provide website features and other products and services to you when you visit or shop at Amazon.eg»
Published: Undated·Captured:
- web.archive.org(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-28T19:04:13.726934+00:00
Duplicate records excluded from independent count (4)
These records match original evidence listed above and are kept for reference documentation without counting them as separate experiences.
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- shakwa.eg(last checked: Redirected)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: f42e89e7-449d-4e9e-98bf-935600416bb6
- Technical dates — published: Unknown · captured: 2026-08-29T06:28:52.922308+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- youm7.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 50274d08-6167-4ea2-9fb9-1328aabf068e
- Technical dates — published: Unknown · captured: 2026-08-29T06:28:52.909938+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- amazon.eg(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 50274d08-6167-4ea2-9fb9-1328aabf068e
- Technical dates — published: Unknown · captured: 2026-08-28T22:51:40.093010+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- amazon.eg(last checked: Redirected)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 50274d08-6167-4ea2-9fb9-1328aabf068e
- Technical dates — published: Unknown · captured: 2026-08-28T19:04:13.738775+00:00
Registered vendor details
These are data and identifiers recorded in the snapshot, not confirmed branch locations or an endorsement of ownership.
Available official links
Identifiers & contacts
Address
- 10th of Ramadan City Fulfillment Center, Sharqia / Cairo Corporate Office, New Cairo — Recorded location
- https://www.facebook.com/AmazonEgypt/ — Social profile
- https://www.instagram.com/amazonegypt/ — Social profile
Marketplace
- https://www.amazon.eg — Marketplace store profile
Website
- https://www.amazon.eg — Merchant-owned site
Location & address records
Registered city: Cairo (Cairo)
Notice: The recorded addresses are locations mentioned in monitoring data, not confirmed commercial branches.