Al-Futtaim Egypt for Retail (IKEA Egypt)
Home Furniture & Consumer Lighting Retailer · Cairo · Cairo
Categories: Home Appliances
Identity confirmed by multiple markers
- Independent identifying markers (such as phone and official website) match this vendor.
Registered aliases: Al-Futtaim Egypt for Retail (IKEA Egypt), CPA Port Said, Egyptian Consumer Protection Agency (CPA) - Port Said Branch, IKEA Egypt, Regulated Commercial and Medical Entities in Egypt, White Friday Commercial Advertisers and Merchants, المنشآت التجارية المشمولة بالرقابة التموينية والاستهلاكية, المنشآت التجارية والطبية الخاضعة لحملات جهاز حماية المستهلك, ايكيا مصر, جهاز حماية المستهلك بورسعيد, شركة الفطيم مصر لبيع التجزئة, فرع جهاز حماية المستهلك بديوان عام محافظة بورسعيد, معلنو وتجار موسم تخفيضات الجمعة البيضاء, منصات وتجار عروض الجمعة البيضاء
Current picture
أعلنت شركة الفطيم مصر لبيع التجزئة (ايكيا) بالتنسيق مع جهاز حماية المستهلك عن استدعاء سلاسل ومصابيح إضاءة LED خارجية من مجموعات STRÅLA لاحتوائها على قابس غير متوافق مع معايير السلامة.
- cpa.gov.eg(last checked: Network error)
- ikea.com(last checked: Reachable)
دعت الشركة العملاء للتوقف عن استخدام المنتجات المتأثرة والتواصل لإجراء الاستبدال أو استرجاع كامل القيمة دون اشتراط تقديم فاتورة الشراء.
- cpa.gov.eg(last checked: Network error)
أوضح تقرير لجهاز حماية المستهلك تنفيذ حملات تفتيشية على المنشآت التجارية ومتابعة استدعاءات المنتجات الاحترازية في الأسواق.
- cpa.gov.eg(last checked: Network error)
أصدر جهاز حماية المستهلك تحذيرات للمستهلكين من الإعلانات المضللة والمسابقات غير المرخصة خلال موسم تخفيضات الجمعة البيضاء وفقًا للمادة 14 من القانون.
- cpa.gov.eg(last checked: Network error)
سجلت إحصاءات جهاز حماية المستهلك لعام 2025 تصدر شكاوى السلع المعمرة والأجهزة قطاعات الشكاوى والبلاغات الواردة.
- youm7.com(last checked: Reachable)
Brief prepared on: September 5, 2026
Important interaction observations
Key observations and claims based on documented evidence in the registry, ordered by priority and recency.
- Type
- Official warning
- Sentiment
- Neutral
- Source category
- Public authority
- Latest recorded date
- Summary
- The Egyptian CPA disclosed receiving 211,732 consumer complaints during 2025, with electrical appliances and durable goods accounting for the highest share (32,384 complaints), driving active market inspections and mandatory warranty and replacement enforcement through its regional branches including Port Said.
- Non-duplicate sources
- 1
- Total observations
- 1
- youm7.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Verified business info
- Sentiment
- Neutral
- Source category
- Public authority
- Latest recorded date
- Summary
- Official ministerial report presented to Prime Minister Mostafa Madbouly detailing the Consumer Protection Agency's activities between January 2024 and March 2025. The report notes 11,800 market inspection campaigns across 24 governorates resulting in 40,600 violation reports, the resolution of 96.77% of 238,100 consumer complaints, multi-brand vehicle safety recalls, and the expansion of regional branches including the near-completion of the Gharbia/Tanta regional branch.
- Non-duplicate sources
- 1
- Total observations
- 1
- cpa.gov.eg(last checked: Network error)
Linked evidence: Evidence 1
- Type
- Warranty honored
- Sentiment
- Positive
- Source category
- Public authority
- Latest recorded date
- Summary
- Official recall release by Al-Futtaim Egypt for Retail (IKEA) in coordination with the Consumer Protection Agency for specific outdoor LED lighting chains from the STRÅLA product line (models 1056314 and 30563178 with plug model SYK-02F) due to non-compliant plug components. Customers were instructed to cease using the products and return them for a replacement or full refund without requiring proof of purchase.
- Non-duplicate sources
- 1
- Total observations
- 1
- cpa.gov.eg(last checked: Network error)
Linked evidence: Evidence 1
- Type
- Official warning
- Sentiment
- Neutral
- Source category
- Public authority
- Latest recorded date
- Summary
- Official regulatory announcement issued by the Consumer Protection Agency warning consumers against misleading advertisements and unverified promotional competitions during the White Friday discount season. The agency emphasized compliance with Article 14 of Law 181/2018, requiring formal notification to the agency prior to advertising commercial contests.
- Non-duplicate sources
- 1
- Total observations
- 1
- cpa.gov.eg(last checked: Network error)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Neutral
- Source category
- News
- Latest recorded date
- Summary
- No summary was recorded for this source — kept for provenance and counted as a non-independent record.
- Non-duplicate sources
- 1
- Total observations
- 1
- youm7.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Neutral
- Source category
- Other
- Latest recorded date
- Summary
- No summary was recorded for this source — kept for provenance and counted as a non-independent record.
- Non-duplicate sources
- 1
- Total observations
- 5
- facebook.com(last checked: Reachable)
- youm7.com(last checked: Reachable)
- ikea.com(last checked: Reachable)
- cpa.gov.eg(last checked: Reachable)
- ikea.com(last checked: Reachable)
Linked evidence: Evidence 1 · Evidence 2 · Evidence 3 · Evidence 4 · Evidence 5
All evidence and sources
Original independent evidence records observed for this vendor with their direct sources.
- Evidence sentiment: NeutralSource category: Public authorityPlatform: news_websiteEvidence author: Regulator
The Egyptian CPA disclosed receiving 211,732 consumer complaints during 2025, with electrical appliances and durable goods accounting for the highest share (32,384 complaints), driving active market inspections and mandatory warranty and replacement enforcement through its regional branches including Port Said.
«تلقى جهاز حماية المستهلك خلال عام 2025 ما يقرب من 211,732 شكوى وبلاغاً، وجاءت شكاوى السلع المعمرة والأجهزة الكهربائية في صدارة القطاعات التي تلقت شكاوى (بإجمالي 32,384 شكوى).»
Published: ·Captured:
- youm7.com(last checked: Reachable)
Source and documentation details
- Raw source type: investigative report (investigative_report)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: 2026-01-01T08:30:00+00:00 · captured: 2026-08-24T12:00:00+00:00
- Evidence sentiment: NeutralSource category: Public authorityPlatform: cpa.gov.egEvidence author: Regulator
Official ministerial report presented to Prime Minister Mostafa Madbouly detailing the Consumer Protection Agency's activities between January 2024 and March 2025. The report notes 11,800 market inspection campaigns across 24 governorates resulting in 40,600 violation reports, the resolution of 96.77% of 238,100 consumer complaints, multi-brand vehicle safety recalls, and the expansion of regional branches including the near-completion of the Gharbia/Tanta regional branch.
«التقى اليوم الدكتور مصطفى مدبولي، رئيس مجلس الوزراء، مع السيد/ إبراهيم السجيني، رئيس جهاز حماية المستهلك، لاستعراض حصاد الجهاز منذ يناير 2024 حتى مارس 2025 ... أوضح 'السجيني' أن هذه الفترة شهدت تنفيذ 11.8 ألف حملة على منشآت تجارية وطبية، أسفرت عن تحرير حوالي 40.6 ألف محضر لمُخالفات مُتعددة ... وتضمنت استدعاء مُنتجات لسيارات من ماركات معينة لعمل فحص احترازي، وتحديث برامج، والتحذير من التعامل من بعض العلامات التجارية ... وجارِ الإنتهاء من تأهيل وتشغيل الفرع الإقليمي بمحافظة الغربية.»
Published: ·Captured:
- cpa.gov.eg(last checked: Network error)
Source and documentation details
- Raw source type: verified business information (verified_business_information)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: 2025-04-03T00:00:00+00:00 · captured: 2026-08-23T00:00:00+00:00
- Evidence sentiment: PositiveSource category: Public authorityPlatform: cpa.gov.egEvidence author: Regulator
Official recall release by Al-Futtaim Egypt for Retail (IKEA) in coordination with the Consumer Protection Agency for specific outdoor LED lighting chains from the STRÅLA product line (models 1056314 and 30563178 with plug model SYK-02F) due to non-compliant plug components. Customers were instructed to cease using the products and return them for a replacement or full refund without requiring proof of purchase.
«أعلنت شركة " الفطيم مصر" لبيع التجزئة المالكة للعلامة التجارية " ايكيا " بالتنسيق مع جهاز حماية المستهلك، عن حملة استدعاء لبعض سلاسل ومصابيح الإضاءة LED الخاريجة التي تحتوي علي قابس غير متوافق من مجموعات المنتجات " STRÅLA " كون القابس لا يتوافق مع معايير السلامة، مما يؤدي لخطر التعرض لصدمة كهربائية ... وتناشد ايكيا جميع العملاء الذين يمتلكون سلاسل ومصابيح الإضاءة LED الخارجية و المتضررة من مجموعات المنتجات STRÅLA علي التوقف علي استخدامها والإتصال بإيكيا فورا لإجراء عملية الإستبدال او الإسترجاع ورد القيمة دون الإشتراط إثبات عملية الشراء ( الفاتورة ) .»
Published: ·Captured:
- cpa.gov.eg(last checked: Network error)
Source and documentation details
- Raw source type: official warning (official_warning)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: 2025-03-06T00:00:00+00:00 · captured: 2026-08-23T00:00:00+00:00
- Evidence sentiment: NeutralSource category: Public authorityPlatform: cpa.gov.egEvidence author: Regulator
Official regulatory announcement issued by the Consumer Protection Agency warning consumers against misleading advertisements and unverified promotional competitions during the White Friday discount season. The agency emphasized compliance with Article 14 of Law 181/2018, requiring formal notification to the agency prior to advertising commercial contests.
«( جهاز حماية المستهلك يُحذر المُستهلكين من الإنسياق وراء الإعلانات الوهمية المُضللة، والإشتراك في أي مسابقات الإ بعد التأكد من إخطار (جهاز حماية المستهلك )، خلال موسم تخفيضات(الجمعة البيضاء) ... وذلك تطبيقا لنص المادة (14)من قانون حماية المستهلك والتي نصت علي عدم جواز الإعلان عن المسابقات إلا بعد إخطار الجهاز بالبيانات التي تحددها اللائحة التنفيذية لهذا القانون قبل موعد الإعلان بثلاثة أيام على الأقل .»
Published: ·Captured:
- cpa.gov.eg(last checked: Network error)
Source and documentation details
- Raw source type: official warning (official_warning)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: 2024-11-07T00:00:00+00:00 · captured: 2026-08-23T00:00:00+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
صفحة سحب المنتجات على موقع ايكيا مصر (بالعربية) تعلن استدعاء بعض سلاسل ومصابيح الإضاءة LED الخارجية من مجموعات المنتجات STRÅLA بالتعاون مع جهاز حماية المستهلك، بسبب خطأ تصنيع يجعل قابس المنتجات غير متوافق مع معايير السلامة بما يعرض المستخدم لخطر الصدمة الكهربائية. تطلب ايكيا من جميع العملاء الذين يملكون المنتجات المتأثرة التوقف عن استخدامها والاتصال بها، وتوضح كيفية التعرف على المنتجات المتأثرة عبر اسم مشغل LED.
«تستدعي ايكيا بعض سلاسل ومصابيح الإضاءة LED الخارجية التي تحتوي على قابس غير متوافق من مجموعات المنتجات STRÅLA»
Published: Undated·Captured:
- ikea.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-28T18:46:21.017275+00:00
Duplicate records excluded from independent count (6)
These records match original evidence listed above and are kept for reference documentation without counting them as separate experiences.
- Evidence sentiment: NeutralSource category: NewsPlatform: news_websiteEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
«ففي مجال السلع المعمرة والأجهزة الكهربائية، أعلنت شركة إيكيا، بالتنسيق مع الجهاز، عن استدعاء عصّارة الثمن IKEA 365+ VÄRDEFULL باللون الأسود لوجود خطأ في الإنتاج قد يؤدي إلى انفصال أجزاء معدنية صغيرة واختلاطها بالطعام، مع إتاحة الاستبدال أو استرداد الثمن دون اشتراط تقديم فاتورة»
Published: Undated·Captured:
- youm7.com(last checked: Reachable)
Source and documentation details
- Raw source type: investigative report (investigative_report)
- Included in automated verification round
- Duplicate — original root: 1b4961ec-df5e-42be-9b19-a8faf051c3a8
- Technical dates — published: Unknown · captured: 2026-08-28T19:21:35.207751+00:00
- Evidence sentiment: NeutralSource category: NewsPlatform: news_websiteEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
«تلقى جهاز حماية المستهلك خلال عام 2025 عدد 211,732 شكوى من المواطنين عبر مختلف قطاعات الشكاوى ... وجاءت شكاوى السلع المعمرة والأجهزة الكهربائية في الصدارة بعدد 32,384 شكوى، تلتها شكاوى الاتصالات وأجهزة المحمول بعدد 18,726 شكوى، ثم شكاوى التسوق الإلكتروني والإعلانات المُضللة بعدد 14,405 شكوى»
Published: Undated·Captured:
- youm7.com(last checked: Reachable)
Source and documentation details
- Raw source type: investigative report (investigative_report)
- Included in automated verification round
- Duplicate — original root: 1b4961ec-df5e-42be-9b19-a8faf051c3a8
- Technical dates — published: Unknown · captured: 2026-08-28T19:21:35.198009+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Included in automated verification round
- Duplicate — original root: 9ffb56c3-64f9-4390-8575-a99e08f80759
- Technical dates — published: Unknown · captured: 2026-08-28T19:16:45.296892+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- youm7.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Included in automated verification round
- Duplicate — original root: 9ffb56c3-64f9-4390-8575-a99e08f80759
- Technical dates — published: Unknown · captured: 2026-08-28T19:16:45.290812+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- ikea.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Included in automated verification round
- Duplicate — original root: 9ffb56c3-64f9-4390-8575-a99e08f80759
- Technical dates — published: Unknown · captured: 2026-08-28T18:46:21.030064+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- cpa.gov.eg(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Included in automated verification round
- Duplicate — original root: 9ffb56c3-64f9-4390-8575-a99e08f80759
- Technical dates — published: Unknown · captured: 2026-08-28T18:46:21.024872+00:00
Registered vendor details
These are data and identifiers recorded in the snapshot, not confirmed branch locations or an endorsement of ownership.
Identifiers & contacts
Address
- 115 B Smart Village, Giza — Recorded location
- 23rd July St, Port Said Governorate General Diwan Building, Port Said, Egypt — Recorded location
- 96 Ahmed Orabi Street, Mohandessin, Giza — Recorded location
- New Cairo Head Office, Cairo — Recorded location
- Tanta Regional Branch, Gharbia — Recorded location
- https://www.facebook.com/cpa.gov.eg/ — Social profile
Phone
- 0663253961 — Contact method
- 0663253969 — Contact method
- 01577779999 — Contact method
Location & address records
Registered city: Cairo (Cairo)
Multiple locations recorded: 5 distinct address records in snapshot.
Notice: The recorded addresses are locations mentioned in monitoring data, not confirmed commercial branches.