Sharaf DG Egypt
Consumer Electronics, Laptops, Home Appliances & Gadgets · 6th of October · Giza
Categories: Computers & IT, Home Appliances, Consumer Electronics
Identity confirmed by multiple markers
- Independent identifying markers (such as phone and official website) match this vendor.
Registered aliases: Sharaf DG, Sharaf DG Egypt, شرف دي جي, شرف دي جي مصر
Current picture
يمتلك المتجر فروعاً فعلية في مول مصر وسيتي سنتر ألماظة وسيتي سنتر المعادي، ويتيح التواصل عبر الخط الساخن 17519 ورقم واتساب المخصص للخدمة.
- egypt.sharafdg.com(last checked: Reachable)
- egypt.sharafdg.com(last checked: Reachable)
يعلن المتجر عن توفير الأجهزة الإلكترونية والمنزلية واللابتوبات بضمان الوكلاء المعتمدين في مصر مع إتاحة الشحن والتوصيل لجميع المحافظات.
- facebook.com(last checked: Reachable)
- facebook.com(last checked: Reachable)
سجلت تجارب شراء إلكترونية شكاوى من تأخر مواعيد التسليم المحددة والانتظار دون وصول الشحنة، مع استلام المنتج لاحقاً بعد متابعة طلب الاستبدال.
- facebook.com(last checked: Reachable)
أفادت شكاوى بتسليم أجهزة تكييف دون الحامل الموعود وبأجهزة تحكم لموديلات أخرى، وتكرار تأجيل التسليم واستبدال الطراز المطلوب بآخر بارد فقط لعدم توفر المخزون.
- facebook.com(last checked: Reachable)
- facebook.com(last checked: Reachable)
وثقت شكوى تسليم جهاز تكييف بمواصفات خاطئة نتيجة خطأ في تكويد الأجهزة لدى الشركة، أعقبه طلب إرجاع وتأخر في رد المبلغ تجاوز 19 يوماً مع بطء في الاستجابة.
- facebook.com(last checked: Reachable)
أبلغ مشترٍ عن استلام هاتف محمول مخدوش وبه عيب صناعة وأعطال في التشغيل، واشتكى من سوء المتابعة في خدمات ما بعد البيع والدعم.
- facebook.com(last checked: Reachable)
Brief prepared on: September 4, 2026
Important interaction observations
Key observations and claims based on documented evidence in the registry, ordered by priority and recency.
- Type
- Other
- Sentiment
- Negative
- Source category
- Forum / community
- Latest recorded date
- Summary
- The post reports that one of two Carrier air conditioners purchased from Sharaf DG Egypt was delivered as cooling-only rather than cooling-and-heating. It describes a return followed by a refund delay exceeding 19 days, unresponsive customer service, and escalation to consumer protection; the reported cause was a company product-coding error. (257d ago)
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Neutral
- Source category
- Customer report
- Latest recorded date
- Summary
- The customer reports repeated delivery failures and scheduling confusion for an online washing-machine order, including a day spent waiting without delivery. A later update says the product was eventually received after Sharaf DG promised a replacement, while the customer questioned whether the replacement was actually different. (641d ago)
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Neutral
- Source category
- Forum / community
- Latest recorded date
- Summary
- The post describes a delayed and repeatedly rescheduled LG air-conditioner order, inconsistent follow-up, and stock or sourcing problems. An update says the issue was resolved by providing a cooling-only unit instead of the requested cooling-and-heating model, so the experience contains both a reported resolution and substantial service dissatisfaction. (2547d ago)
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Negative
- Source category
- Forum / community
- Latest recorded date
- Summary
- The customer reports that an air conditioner purchase from Sharaf DG Egypt arrived without the promised bracket and with a remote for another model. The post says customer service attributed the issue to delivery and did not provide a remedy, ending with "لا انصح بالتعامل معهم نهائي". (2999d ago)
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Negative
- Source category
- Forum / community
- Latest recorded date
- Summary
- The post reports that a Huawei Mate 10 Lite bought from Sharaf DG Egypt had a scratched cover, a manufacturing defect, black-screen behavior, and freezing, followed by a disputed repair or replacement process. It describes the service as "أسوأ خدمة ما بعد البيع وأسوأ خدمة عملاء". (2984d ago)
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Neutral
- Source category
- Other
- Latest recorded date
- Summary
- No summary was recorded for this source — kept for provenance and counted as a non-independent record.
- Non-duplicate sources
- 1
- Total observations
- 8
- facebook.com(last checked: Reachable)
- egypt.sharafdg.com(last checked: Reachable)
- egypt.sharafdg.com(last checked: Reachable)
- egypt.sharafdg.com(last checked: Network error)
- apps.apple.com(last checked: Access limited)
- play.google.com(last checked: Reachable)
- egypt.sharafdg.com(last checked: Reachable)
Linked evidence: Evidence 1 · Evidence 2 · Evidence 3 · Evidence 4 · Evidence 5
What is still unknown
Coverage describes evidence availability and limits, not trust.
- Data freshness: The latest published evidence dates back to August 1, 2024 (more than 2 years old) and may not reflect the current customer experience with the vendor.
All evidence and sources
Original independent evidence records observed for this vendor with their direct sources.
- Evidence sentiment: PositiveSource category: Merchant-ownedPlatform: FacebookEvidence author: Merchant
Sharaf DG Egypt announces megastore locations in Mall of Egypt, City Centre Almaza, and CFC Mall offering consumer electronics with authorized Egyptian agency warranties and customer support via 17519.
«شرف دي جي مصر، وجهتك الأولى للإلكترونيات والأجهزة المنزلية في مول مصر وسيتي سنتر ألماظة ومول العرب مع ضمان الوكيل المعتمد والخط الساخن 17519.»
Published: (old date — over 2 years ago)·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Official merchant page (merchant_official_page)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: 2024-08-01T00:00:00+00:00 · captured: 2026-08-24T13:25:00+00:00
- Evidence sentiment: PositiveSource category: Merchant-ownedPlatform: FacebookEvidence author: Merchant
Official presence and customer service verification for Sharaf DG Egypt operating physical mega-stores in Mall of Egypt and City Centre Almaza with hotline 17519.
«شرف دي جي Sharaf DG مصر في مول مصر وسيتي سنتر ألماظة لجميع الأجهزة الإلكترونية والمنزلية واللابتوبات مع التوصيل لجميع المحافظات»
Published: (old date — over 2 years ago)·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Social post (social_post)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: 2024-06-12T10:00:00+00:00 · captured: 2026-08-23T10:55:00+00:00
- Evidence sentiment: NegativeSource category: Forum / communityPlatform: facebook_groupEvidence author: Customer
The post reports that one of two Carrier air conditioners purchased from Sharaf DG Egypt was delivered as cooling-only rather than cooling-and-heating. It describes a return followed by a refund delay exceeding 19 days, unresponsive customer service, and escalation to consumer protection; the reported cause was a company product-coding error. (257d ago)
«تم تسليم منتج خطأ و تم عمل استرجاع من اكتر من ١٩ يوم و لم يتم رد المبلغ و لما بيتم التواصل معاهم مفيش اي رد و بعد الرجوع للشركة تم اكتشاف خطأ ف تكوييد الاجهزة لدي الشركة و بعد تليفونات كتير مع خدمة العملاء تم عمل طلب استرجاع»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Askbeforeyoubuyinegypt (Askbeforeyoubuyinegypt)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-30T18:40:23.555902+00:00
- Evidence sentiment: NeutralSource category: Customer reportPlatform: webEvidence author: Customer
The customer reports repeated delivery failures and scheduling confusion for an online washing-machine order, including a day spent waiting without delivery. A later update says the product was eventually received after Sharaf DG promised a replacement, while the customer questioned whether the replacement was actually different. (641d ago)
«Sharaf DG تجربه سيئه مع شرف دي جي؛ اشتريت غساله يوم السبت ٢٣/١١ و دفعت اونلاين وتمن الغساله و الشحن … اتصلوا بيا يوم ٢٤/١١ و بلغوني ان التسليم هيبقي يوم الاتنين ٢٥/١١ ؛ قعدت مستني طول اليوم و محدش اتصل»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-30T18:40:23.510838+00:00
- Evidence sentiment: NeutralSource category: Forum / communityPlatform: facebook_groupEvidence author: Customer
The post describes a delayed and repeatedly rescheduled LG air-conditioner order, inconsistent follow-up, and stock or sourcing problems. An update says the issue was resolved by providing a cooling-only unit instead of the requested cooling-and-heating model, so the experience contains both a reported resolution and substantial service dissatisfaction. (2547d ago)
«تحديث الموقف اتحل أنهم جابولي تكييف بارد فقط بدل بارد ساخن لأنه خلصان من عندهم ومن السوق. اسوا خدمة عملاء علي الاطلاق اشتريت تكييف LG بتاريخ 31/7/2019 بوعد اني هستلم التكييف بعد يومين»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Dont.shop.here (Dont.shop.here)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-30T18:40:23.471079+00:00
- Evidence sentiment: NegativeSource category: Forum / communityPlatform: facebook_groupEvidence author: Customer
The customer reports that an air conditioner purchase from Sharaf DG Egypt arrived without the promised bracket and with a remote for another model. The post says customer service attributed the issue to delivery and did not provide a remedy, ending with "لا انصح بالتعامل معهم نهائي". (2999d ago)
«تجربة سيئة للغاية Sharaf DG Egypt اشتريت تكيف منهم وموظف المبيعات أكد أن التوصيل شامل الحامل ولم تم التوصيل فوجئت أن مفيش حامل والريموت لموديل تاني كلمتهم قالوا غلطة ارامكس والتوصيل وخدمة العملاء لشرف دي جي كلها وعود وأماني ومفيش اي اجراء من الاخر معلش واحنا هنحاسب الموظف الغلطان»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Dont.shop.here (Dont.shop.here)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-30T18:40:23.277345+00:00
- Evidence sentiment: NegativeSource category: Forum / communityPlatform: facebook_groupEvidence author: Customer
The post reports that a Huawei Mate 10 Lite bought from Sharaf DG Egypt had a scratched cover, a manufacturing defect, black-screen behavior, and freezing, followed by a disputed repair or replacement process. It describes the service as "أسوأ خدمة ما بعد البيع وأسوأ خدمة عملاء". (2984d ago)
«تحذير يا جماعة محدش يشتري من Sharaf DG Egypt أسوأ خدمة ما بعد البيع وأسوأ خدمة عملاء. أنا اشتريت يوم 24 مايو 2018 موبايل هاواوي mate 10 lite وبعدين لما فتحته وأول ما بدأت أستخدمه لقيت إن الcover مخدوش وفيه عيب صناعة والمهم إن التليفون نفسه بيعرض شاشة سودا ويهنج من اول ايام استخدامه»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Dont.shop.here (Dont.shop.here)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-30T18:40:23.232699+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
صفحة الشروط والأحكام لموقع SharafDG.com Egypt توضح أن الخدمة مقدمة من شركة SharafDG LLC وأن استخدام المستخدم للموقع يعد قبولاً بهذه الشروط. تتضمن الصفحة مقدمة اتفاقية الاستخدام ومعلومات المتجر الإلكتروني التابع لشارف دي جي مصر مع روابط الموقع وسياساته.
«Welcome to the SharafDG.com, service provided by SharafDG LLC»
Published: Undated·Captured:
- egypt.sharafdg.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-26T08:38:29.323032+00:00
- Evidence sentiment: PositiveSource category: Merchant-ownedPlatform: webEvidence author: Merchant
Sharaf DG Egypt runs major electronic retail megastores and e-commerce operations in Cairo and Giza with centralized hotline 17519 and support email support@eg.sharafdg.com.
«شرف دي جي مصر لجميع الإلكترونيات والأجهزة المنزلية والهواتف الذكية، الخط الساخن 17519، وفروعنا في سيتي سنتر ألماظة وسيتي سنتر المعادي ومول مصر.»
Published: Undated·Captured:
- egypt.sharafdg.com(last checked: Reachable)
Source and documentation details
- Raw source type: Official website (official_website)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-23T14:58:00+00:00
- Evidence sentiment: PositiveSource category: Merchant-ownedPlatform: egypt.sharafdg.comEvidence author: Merchant
Sharaf DG Egypt is a major electronics retail chain belonging to the Sharaf Group, offering technology devices, home appliances, and smartphones with major branches in Mall of Egypt, City Centre Almaza, customer service, and official hotline 17519 and tax invoices.
«شرف دي جي مصر تمتلك فروعاً رئيسية في مول مصر وسيتي سنتر ألماظة، الخط الساخن 17519 وواتساب +201094896109.»
Published: Undated·Captured:
- egypt.sharafdg.com(last checked: Reachable)
Source and documentation details
- Raw source type: Official website (official_website)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-23T12:00:00+00:00
Duplicate records excluded from independent count (7)
These records match original evidence listed above and are kept for reference documentation without counting them as separate experiences.
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 462155a6-cca6-43fd-ba35-b71c12ba5c46
- Technical dates — published: Unknown · captured: 2026-08-28T22:24:43.341451+00:00
- Evidence sentiment: NeutralSource category: Merchant site / pagePlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- egypt.sharafdg.com(last checked: Reachable)
Source and documentation details
- Raw source type: Official website (official_website)
- Not included in automated verification round
- Duplicate — original root: ea4ebf50-1c40-4f25-ab80-9b9c628d3262
- Technical dates — published: Unknown · captured: 2026-08-28T22:24:43.333085+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- egypt.sharafdg.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: de5ef829-8958-4895-94ff-d07948ab6323
- Technical dates — published: Unknown · captured: 2026-08-28T22:24:43.326994+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- egypt.sharafdg.com(last checked: Network error)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: de5ef829-8958-4895-94ff-d07948ab6323
- Technical dates — published: Unknown · captured: 2026-08-28T22:24:43.319742+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- apps.apple.com(last checked: Access limited)
Source and documentation details
- Raw source type: unknown (unknown)
- Included in automated verification round
- Duplicate — original root: de5ef829-8958-4895-94ff-d07948ab6323
- Technical dates — published: Unknown · captured: 2026-08-26T08:38:29.352298+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- play.google.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Included in automated verification round
- Duplicate — original root: de5ef829-8958-4895-94ff-d07948ab6323
- Technical dates — published: Unknown · captured: 2026-08-26T08:38:29.345664+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- play.google.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: de5ef829-8958-4895-94ff-d07948ab6323
- Technical dates — published: Unknown · captured: 2026-08-26T08:38:29.335698+00:00
Registered vendor details
These are data and identifiers recorded in the snapshot, not confirmed branch locations or an endorsement of ownership.
Available official links
Identifiers & contacts
Address
- 2nd Floor, Mall of Egypt, Wahat Road, 6th of October City, Giza — Recorded location
- City Centre Almaza Mall, Level 2, Gate 3A, Heliopolis, Cairo, Egypt — Recorded location
- City Centre Almaza, Sheraton, Heliopolis, Cairo, Egypt — Recorded location
- City Centre Maadi, Ring Road, Maadi, Cairo — Recorded location
- City Centre Maadi, Ring Road, Maadi, Cairo, Egypt — Recorded location
- Mall of Egypt, Level 2, Gate F2 & C2, 6th of October City, Giza, Egypt — Recorded location
- Mall of Egypt, Wahat Road, 6th of October City, Giza, Egypt — Recorded location
- سيتي سنتر ألماظة، المستوى الثاني بالقرب من بوابة A3، القاهرة — Recorded location
- مول مصر، المستوى الثاني بالقرب من بوابة C2، مدينة السادس من أكتوبر، الجيزة — Recorded location
- support@eg.sharafdg.com — Contact method
- https://www.facebook.com/SharafDGEgypt — Social profile
Phone
- +201094896109 — Contact method
- +20236121071 — Contact method
Website
- https://egypt.sharafdg.com — Merchant-owned site
- +201094896109 — Contact method
Location & address records
Registered city: 6th of October (Giza)
Multiple locations recorded: 9 distinct address records in snapshot.
Notice: The recorded addresses are locations mentioned in monitoring data, not confirmed commercial branches.