Chefaa
Digital Pharmacy Platform & E-Commerce · Cairo · Cairo
Categories: Pharmacy & Health, Marketplace & Online
Identity confirmed by multiple markers
- Independent identifying markers (such as phone and official website) match this vendor.
Registered aliases: Chefaa, Chefaa Technologies, شفاء, منصة شفاء
Current picture
وفق وصف التاجر على موقعه الرسمي chefaa.com: «شفاء» منصة رقمية متخصصة في خدمات الصيدليات وتوصيل الأدوية ومستلزمات العناية الشخصية في مصر، وتربط المستخدمين بالصيدليات المرخصة.
- chefaa.com(last checked: Redirected)
يذكر ملخص الدليل أن المنصة تدير سوقًا حسب الطلب للأدوية وخدمة متكررة لإدارة الوصفات المزمنة (Chefaa Prime) بالتعاون مع صيدليات مرخصة في القاهرة الكبرى والجيزة.
- chefaa.com(last checked: Redirected)
قناة الدعم والشكاوى المعلنة من التاجر: support@chefaa.com.
- chefaa.com(last checked: Redirected)
تطبيق «Chefaa - شفاء» على متجر آبل صادر عن «Chefaa For IT Service»، أُطلق في 16 أكتوبر 2018، وآخر تحديث (الإصدار 8.0.8) في 11 أغسطس 2026، ويستخدم GPS لربط المرضى بالصيدليات، وهو مجاني ومصنف ضمن Medical وHealth & Fitness.
- itunes.apple.com(last checked: Reachable)
منشورة عربية (قبل نحو 3 سنوات و5 أشهر): عميل يصف طلبًا منذ 21 مارس مع اعتذارات يومية بأن التوصيل «غدًا» دون حل، وبطء الرد بالساعات، ويقول إن هذه ليست المرة الأولى، ويكتب «محدش يعمل shopping من ابليكشن شفاء».
- facebook.com(last checked: Reachable)
منشورة إنجليزية (قبل نحو سنتين و7 أشهر): عميل يفيد بأن طلبًا متوقعًا خلال 48 ساعة تابع له اتصال بعد 3 أيام لإبلاغه بإمكانية الاستلام، ثم انقطع التواصل، ثم وصل بريد يفيد بإلغاء الطلب بطلبه بما يخالف روايته؛ تجربة فردية لا تُثبت نمطًا عامًا.
- facebook.com(last checked: Reachable)
Brief prepared on: September 3, 2026
Important interaction observations
Key observations and claims based on documented evidence in the registry, ordered by priority and recency.
- Type
- Other
- Sentiment
- Negative
- Source category
- Forum / community
- Latest recorded date
- Summary
- A customer says the problem was not a first occurrence, describes repeated delivery postponements and slow problem resolution, and writes "محدش يعمل shopping من ابليكشن شفاء". This is a separate community account, not a general service assessment. (3y 5mo ago)
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Negative
- Source category
- Forum / community
- Latest recorded date
- Summary
- A customer reports a 14-day delay against an expected 48-hour delivery, no follow-up after a delivery call, and an email stating that the order was cancelled at the customer's request when the customer says that was untrue. This is one community account, not a general service assessment. (2y 7mo ago)
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Negative
- Source category
- Forum / community
- Latest recorded date
- Summary
- The customer says this was “مش اول مرة يحصل ده” and reports missed delivery commitments, slow responses, and no resolution when ordering through the Chefaa app; this is an individual account and does not establish a general reputation (3y 5mo ago).
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Negative
- Source category
- Forum / community
- Latest recorded date
- Summary
- The customer reports an order expected within 48 hours was only offered after three days, followed by no further communication and an email claiming the order was canceled at the customer's request; the post describes one disputed delivery experience and does not establish a general service pattern (2y 7mo ago).
- Non-duplicate sources
- 1
- Total observations
- 1
- facebook.com(last checked: Reachable)
Linked evidence: Evidence 1
- Type
- Other
- Sentiment
- Neutral
- Source category
- Other
- Latest recorded date
- Summary
- No summary was recorded for this source — kept for provenance and counted as a non-independent record.
- Non-duplicate sources
- 1
- Total observations
- 8
- chefaa.com(last checked: Reachable)
- chefaa.com(last checked: Reachable)
- ent.news(last checked: Reachable)
- enterpriseam.com(last checked: Reachable)
- disruptafrica.com(last checked: Reachable)
- dailynewsegypt.com(last checked: Reachable)
- play.google.com(last checked: Reachable)
- itunes.apple.com(last checked: Reachable)
Linked evidence: Evidence 1 · Evidence 2 · Evidence 3 · Evidence 4 · Evidence 5
- Type
- Verified business info
- Sentiment
- Positive
- Source category
- Merchant-owned
- Latest recorded date
- Summary
- Chefaa is an Egyptian digital pharmacy platform that operates an on-demand medication marketplace and recurring chronic prescription management service (Chefaa Prime) partnering with licensed pharmacies across Greater Cairo and Giza to deliver medicines and personal care products directly to consumers.
- Non-duplicate sources
- 1
- Total observations
- 1
- chefaa.com(last checked: Redirected)
Linked evidence: Evidence 1
What is still unknown
Coverage describes evidence availability and limits, not trust.
- Data freshness: The latest published evidence dates back to January 1, 2024 (more than 2 years old) and may not reflect the current customer experience with the vendor.
All evidence and sources
Original independent evidence records observed for this vendor with their direct sources.
- Evidence sentiment: PositiveSource category: Merchant-ownedPlatform: Chefaa Official PortalEvidence author: Merchant
Chefaa is an Egyptian digital pharmacy platform that operates an on-demand medication marketplace and recurring chronic prescription management service (Chefaa Prime) partnering with licensed pharmacies across Greater Cairo and Giza to deliver medicines and personal care products directly to consumers.
«شفاء هي منصة رقمية متخصصة في خدمات الصيدليات وتوصيل الأدوية ومستلزمات العناية الشخصية في مصر وربط المستخدمين بالصيدليات المرخصة مع توفير خدمة الدعم والشكاوى عبر support@chefaa.com.»
Published: (old date — over 2 years ago)·Captured:
- chefaa.com(last checked: Redirected)
Source and documentation details
- Raw source type: corporate website (corporate_website)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: 2024-01-01T00:00:00+00:00 · captured: 2026-08-23T00:00:00+00:00
- Evidence sentiment: NegativeSource category: Forum / communityPlatform: facebook_groupEvidence author: Customer
The customer says this was “مش اول مرة يحصل ده” and reports missed delivery commitments, slow responses, and no resolution when ordering through the Chefaa app; this is an individual account and does not establish a general reputation (3y 5mo ago).
«حقيقي يجماعه مش اول مرة يحصل ده عشان كده قررت اتكلم . محدش يعمل shopping من ابليكشن شفاء لا في التزام بالمواعيد ولا احترام للعميل ولا في حل للمشكلة وبالساعات عشان يردوا عليك اوردر من ٢١ مارس لحد النهاردة كل يوم يقولولي بنعتذر هيوصل بكرة ومفيش حل»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Dont.shop.here (Dont.shop.here)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-30T22:05:16.965220+00:00
- Evidence sentiment: NegativeSource category: Forum / communityPlatform: facebook_groupEvidence author: Customer
The customer reports an order expected within 48 hours was only offered after three days, followed by no further communication and an email claiming the order was canceled at the customer's request; the post describes one disputed delivery experience and does not establish a general service pattern (2y 7mo ago).
«I am extremely disappointed with the level of customer service provided by Chefaa!! I placed an order 14 days ago, with an expected delivery time of 48 hours. However, I received a call from them 3 days later informing me that I could receive the product. When I requested the courier to deliver it at 5:00 pm, he apologized and stated that it’s not within their official working hours, To accommodate their schedule, I agreed to change the delivery address so that I could be available at any time before 5:00 pm. However, I never received any further communication from them since the call on Sunday, 14th of Jan To my surprise, I just received an email stating that my order was canceled upon my request, which is not true. I never canceled the order, and they never contacted me to confirm any cancellation.»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Dont.shop.here (Dont.shop.here)
- Not included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-30T22:05:16.953818+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
استجابة iTunes Lookup API للتطبيق ذي المعرف 1438961456 تعيد بيانات تطبيق «Chefaa - شفاء» الصادر عن الشركة «Chefaa For IT Service»، وهو تطبيق صيدلية يتيح طلب الأدوية وغيرها من مستلزمات الصيدلية أونلاين وتوصيلها للمنزل باستخدام GPS لربط المرضى بالصيدليات. التطبيق مصنف ضمن Medical وHealth & Fitness، أُطلق في 16 أكتوبر 2018، آخر تحديث للإصدار 8.0.8 في 11 أغسطس 2026، بتقييم 3.69 من 8435 مستخدمًا وسعر 0.0 EGP.
«Chefaa App makes it easy for you to get all your needs from the pharmacy, You can order your medications and non-pharmaceuticals online and get your order delivered to your doorstep.»
Published: Undated·Captured:
- itunes.apple.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Included in automated verification round
- Not a duplicate (counted as an independent record)
- Technical dates — published: Unknown · captured: 2026-08-28T18:28:02.226523+00:00
Duplicate records excluded from independent count (9)
These records match original evidence listed above and are kept for reference documentation without counting them as separate experiences.
- Evidence sentiment: NegativeSource category: Forum / communityPlatform: facebook_groupEvidence author: Customer
A customer says the problem was not a first occurrence, describes repeated delivery postponements and slow problem resolution, and writes "محدش يعمل shopping من ابليكشن شفاء". This is a separate community account, not a general service assessment. (3y 5mo ago)
«حقيقي يجماعه مش اول مرة يحصل ده عشان كده قررت اتكلم . محدش يعمل shopping من ابليكشن شفاء لا في التزام بالمواعيد ولا احترام للعميل ولا في حل للمشكلة وبالساعات عشان يردوا عليك اوردر من ٢١ مارس لحد النهاردة كل يوم يقولولي بنعتذر هيوصل بكرة ومفيش حل Chefaa Egypt»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Dont.shop.here (Dont.shop.here)
- Not included in automated verification round
- Duplicate — original root: bb27cc47-5d7e-4974-a879-dab907a78f27
- Technical dates — published: Unknown · captured: 2026-08-30T22:37:58.138912+00:00
- Evidence sentiment: NegativeSource category: Forum / communityPlatform: facebook_groupEvidence author: Customer
A customer reports a 14-day delay against an expected 48-hour delivery, no follow-up after a delivery call, and an email stating that the order was cancelled at the customer's request when the customer says that was untrue. This is one community account, not a general service assessment. (2y 7mo ago)
«I am extremely disappointed with the level of customer service provided by Chefaa!! I placed an order 14 days ago, with an expected delivery time of 48 hours. However, I received a call from them 3 days later informing me that I could receive the product. When I requested the courier to deliver it at 5:00 pm, he apologized and stated that it’s not within their official working hours, To accommodate their schedule, I agreed to change the delivery address so that I could be available at any time before 5:00 pm. However, I never received any further communication from them since the call on Sunday, 14th of Jan To my surprise, I just received an email stating that my order was canceled upon my request, which is not true. I never canceled the order, and they never contacted me to confirm any cancellation.»
Published: Undated·Captured:
- facebook.com(last checked: Reachable)
Source and documentation details
- Raw source type: Dont.shop.here (Dont.shop.here)
- Not included in automated verification round
- Duplicate — original root: b6d0f315-5eb9-4400-b803-a469c090faca
- Technical dates — published: Unknown · captured: 2026-08-30T22:37:58.116640+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- chefaa.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 6032985c-b908-4b18-af99-d5db80a55dbd
- Technical dates — published: Unknown · captured: 2026-08-28T19:16:45.531936+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- chefaa.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 6032985c-b908-4b18-af99-d5db80a55dbd
- Technical dates — published: Unknown · captured: 2026-08-28T19:04:13.840640+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- ent.news(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 6032985c-b908-4b18-af99-d5db80a55dbd
- Technical dates — published: Unknown · captured: 2026-08-28T19:04:13.834192+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- enterpriseam.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 6032985c-b908-4b18-af99-d5db80a55dbd
- Technical dates — published: Unknown · captured: 2026-08-28T19:04:13.823085+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- disruptafrica.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 6032985c-b908-4b18-af99-d5db80a55dbd
- Technical dates — published: Unknown · captured: 2026-08-28T19:04:13.808419+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- dailynewsegypt.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Not included in automated verification round
- Duplicate — original root: 6032985c-b908-4b18-af99-d5db80a55dbd
- Technical dates — published: Unknown · captured: 2026-08-28T19:04:13.797326+00:00
- Evidence sentiment: NeutralSource category: OtherPlatform: webEvidence author: Unknown
No summary was recorded for this source — kept for provenance and counted as a non-independent record.
Published: Undated·Captured:
- play.google.com(last checked: Reachable)
Source and documentation details
- Raw source type: unknown (unknown)
- Included in automated verification round
- Duplicate — original root: 6032985c-b908-4b18-af99-d5db80a55dbd
- Technical dates — published: Unknown · captured: 2026-08-28T18:28:02.232833+00:00
Registered vendor details
These are data and identifiers recorded in the snapshot, not confirmed branch locations or an endorsement of ownership.
Available official links
Identifiers & contacts
Address
- Maadi, Cairo, Egypt — Recorded location
- support@chefaa.com — Contact method
- https://www.facebook.com/ChefaaApp — Social profile
- https://www.instagram.com/chefaaapp — Social profile
Website
- https://chefaa.com — Merchant-owned site
Location & address records
Registered city: Cairo (Cairo)
Notice: The recorded addresses are locations mentioned in monitoring data, not confirmed commercial branches.